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Compliments, complaints and other forms of feedback provide valuable information that gives Housing for the Aged Action Group an opportunity to improve upon all aspects of our services.

You can provide feedback by calling 1300 765 178 or by completing the form below

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Steps for making a complaint:

Step 1: Try to resolve the issue with the person/s involved if possible.

Step 2: Call 1300 765 178 and ask to speak to a Manager. Alternatively, you may also submit a  feedback online or pick up a form from the office. Your complaint will be investigated and we will contact you within 7 days.

Step 3: If you are still unsatisfied with the response there are further steps you can take depending on the nature of your complaint.

Further avenues to submit your feedback

If you’ve made a complaint with us and we’ve been unable to resolve your issue you can take it further

Contact Consumer Affairs Victoria

Contact the Minister for Consumer Affairs

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