The aged care system is complex and difficult to navigate.  There are a group of people not accessing the system who need additional support.  The Aged Care System Navigator is a national trial testing different ways to support people to understand and engage with the aged care system.

The trial has been extended until December 2022.  

HAAG is a "system navigator information hub" providing assistance to people who face barriers to access.  We can help any person in metropolitan Melbourne, the Goulburn Valley Hume region and the Barwon-South region with assistance in registering on My Aged Care, information about what may be available to them, and support to navigate the system.

If you want to talk to someone about aged care, or get help to find the care you need, call us on 1300 765 178 or email navigator@oldertenants.org.au or contact us here.

Stephanie Agius is our Aged Care System Navigator coordinator, and she is happy to have a chat about your options. 

If you'd like more information about the project visit the COTA Australia website.

Latest Community Education Events

6 Sep 2019

On Friday 6th of September Sonja Zigic-Rahuz visited the Serbian Pensioner Club in Fitzroy to deliver information about information about aged care and the navigator in Serbian. 38 people attended the session.

12 May 2019

On Sunday 12th of May Vivian Dawood visited 2 Churches in Coolaroo to deliver information about housing and aged care options in Assyrian. 21 people attended the sessions.

3 Apr 2019

You are invited to attend a special meeting specifically for HAAG members in the Barwon Region.

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