The aged care system is complex and difficult to navigate.  There are a group of people not accessing the system who need additional support.  The Aged Care System Navigator is a national trial testing different ways to support people to understand and engage with the aged care system.

The trial has been extended until December 2022.  

HAAG is a "system navigator information hub" providing assistance to people who face barriers to access.  We can help any person in metropolitan Melbourne, the Goulburn Valley Hume region and the Barwon-South region with assistance in registering on My Aged Care, information about what may be available to them, and support to navigate the system.

If you want to talk to someone about aged care, or get help to find the care you need, call us on 1300 765 178 or email navigator@oldertenants.org.au or contact us here.

Stephanie Agius is our Aged Care System Navigator coordinator, and she is happy to have a chat about your options. 

If you'd like more information about the project visit the COTA Australia website.

Latest Community Education Events

Ballarat Accessing Affordable Housing Information Session

13 Nov 2025

Are you skipping meals so you can afford your rent? Do you worry about your housing and how you can make ends meet? If this is you or someone you know, come along to this information session to find out how people aged 50+ can access affordable housing. There will be an opportunity for you to discuss your personal circumstances with expert staff from Ageing Well Services and Housing for the Aged Action Group.

HAAG's History: Housing Justice for Older Tenants at Open House Melbourne

26 Jul 2025

An exhibition exploring Housing for the Aged Action Group's (HAAG) history, highlighting the stories of HAAG members and their campaigns for housing justice for older tenants as part of Open House Melbourne. There will also be art exhibits, video screenings, and open offices from Ross House Association and members including Deaf Blind Victoria, Brain Injury Matters, Self Advocacy Resource Unit, Blind Citizens Australia, the Victorian Drama League and more.

Celebrating over 40 years of housing advocacy at the Seniors Festival

1 Oct 2025

To mark the International Day of Older Persons, join us in a celebration of Housing for the Aged Action Group (HAAG) members and their amazing advocacy for older people’s housing justice!

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