“Our members have been calling for an Ombudsman for the Retirement Housing industry for years,” said HAAG Chair Phyll Williams. “At the moment, older residents struggle to resolve disputes with their managers in quickly, cheaply and fairly. An ombudsman is sorely needed by many residents of retirement housing.” Ms Williams called on the Andrews government to match the LNP’s commitment. “Now that the Greens and the LNP have expressed support for an Ombudsman, its time for Labor to make it unanimous. Proper protections for older Victorians should not be a partisan issue,” she said.